We want you to feel confident shopping with us. Please review the details below to understand how refunds work.
30-Day Refund Window
Refund requests must be submitted within 30 days of delivery by emailing our Care Concierge at CareConcierge@smooziq.com.
Refund Eligibility
To qualify for a refund:
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The item must be returned to us to receive a refund
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Items must be unused, unopened, and in original packaging
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You must provide your order number (proof of purchase)
Hygiene & Safety Notice: For personal care products, we cannot issue refunds for opened or used items.
Return Shipping
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Customers are responsible for return shipping costs.
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We recommend using a trackable shipping method. We are not responsible for returns lost in transit.
Refund Processing
Once your return is received and inspected, we’ll notify you of approval or denial.
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Approved refunds are issued to the original payment method
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Please allow 5–10 business days for your bank/payment provider to process the refund
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Original shipping charges are non-refundable (unless the return is due to our error)
Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery and include:
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Your order number
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Photos of the item and packaging
If approved, we will provide a replacement or a refund, depending on availability and your preference.
Non-Refundable Items
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Opened or used personal care items
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Gift cards
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Final sale items (if marked)
How to Request a Refund
Email CareConcierge@smooziq.com with:
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Order number
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Reason for return
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(If applicable) photos for damaged/incorrect items