Contact information

We’re here to help.

Whether you have a question about your order, need help with a return, or just want more information about our products, our Care Concierge team is ready to assist.

Customer Support

📧 Email: CareConcierge@smooziq.com
🕒 Response Time: Within 24–48 business hours

To help us assist you faster, please include:

  • Your order number (if applicable)

  • A brief description of your question

  • Photos (if contacting about a damaged or incorrect item)

Order & Shipping Questions

If your question is about tracking, please check your shipping confirmation email first. Tracking links are provided once your order has shipped.

If you still need assistance, email us and we’ll be happy to help.

Returns & Refunds

For return requests, please include:

  • Your order number

  • Reason for return

  • Confirmation that the item is unopened and in original packaging

Please review our Refund Policy before submitting a request.

Business Inquiries

For partnerships, media, or wholesale opportunities, please email:
CareConcierge@smooziq.com
(Subject line: Business Inquiry)