Shipping policy

Thank you for shopping with us. Below you’ll find important details about our shipping process.

Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order ships, you’ll receive a confirmation email with tracking information.

During high-volume periods, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

  • United States: 5–10 business days

  • International: 7–21 business days (varies by location)

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather, or peak seasons.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.
We may offer free shipping promotions from time to time.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at CareConcierge@smooziq.com.

Lost or Delayed Packages

If your package appears delayed, please check your tracking information first.
If tracking shows “delivered” but you have not received your package, contact us within 7 days of the marked delivery date so we can assist.

We are not responsible for delays caused by shipping carriers, customs, or unforeseen events once the order has been shipped.

Damaged Items

If your order arrives damaged, please contact CareConcierge@smooziq.com within 7 days of delivery with photos of the item and packaging so we can assist you promptly.